Privacy & refunds

Your information, in plain English

We're ForkPop. We build and look after websites for restaurants and food businesses. Here's what happens to the information you share with us in our onboarding form.

What we collect

• Business and contact details: your business name, your name, business phone, address, time zone, opening hours, your domain and current website (if you have them), the email for your receipts and invoices, and the email or social account where you'd like to talk about updates.
• Menu info: your menu and the details we need to show it on your site.
• Photos and uploads: the files you send us, the photos from your public profiles that you let us use, and the time you gave that permission.
• Notes: anything else you tell us about your business or your files.
• Payment records: whether your payments went through, plus Stripe's reference numbers and payment updates for them (for example a successful or failed payment). Never your full card number.
• Spam protection: a scrambled code made from your internet (IP) address, so we can limit repeat submissions. We don't keep the address itself.

Why we collect it

To build and run your website, keep it online and cared for, handle the menu updates, specials and other changes you send us, talk with you about your site, and look after your monthly plan.

Payments

Card payments are handled by Stripe, our payment provider. You type your card details straight into Stripe's secure fields, so ForkPop never sees or stores your full card number. Stripe looks after your card details under its own privacy policy.

How we look after it

• Your answers and files are stored privately. They aren't public, and only the ForkPop team can get to them, to do the work above.
• The photos and details you agree to use will appear on your website, because that's what they're for. Want a photo taken down? Just tell us and we'll swap it out.
• We don't sell your information. We only share it with the services that help us run ForkPop, such as Stripe for payments and the service that hosts our websites, and only so they can do that job.
• Until you submit, your answers are saved in this browser on your device, so you can pick up where you left off. They're cleared from the browser once your answers reach us.

Refunds

You get a full $99 refund if you cancel before your site launches, or if we haven't launched your site within 14 days of submitting your onboarding form. Just email hello@forkpop.app.

Missed payments

If a monthly payment fails, we'll retry your card and email you. If it's still unpaid after 30 days, the subscription ends and the site is taken down.

A copy, or deleting it

Want a copy of the information we hold about you, or want us to delete it? Email hello@forkpop.app and we'll take care of it. (Stripe keeps its own record of payments, even after we delete ours.)

Questions?

We're happy to help. Email hello@forkpop.app. If anything here changes, we'll update this page.

Came here from the form? Just close this tab. Your answers are still there.